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Frequently Asked Questions

Frequently Asked Questions and The Answers


Shipping Method:

Q- How do you ship & what is the price?
A- Shipping is FREE if you spend $25 US Dollars or more.  Otherwise, shipping costs vary depending on your exact location and shipping option. You can use our shipping calculator in the cart by entering your address.
Our shipping fees are always less than Amazon's as a comparison and a less than other stores.  (Beware: Some online stores advertise unrealistically low prices and get you with very high shipping cost.)

Q- Why didn't my shipment come in one package?
A- We ship your orders from various international warehouses (USA, Canada, Malaysia, China, France, Spain, Germany, Singapore...). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once...they are on the way.

Q- Where do you ship?
A- We provide international shipping. However, due to the security reasons, we can't deliver a shipment to the military area.

Q- How do you ship?
A- We ship orders oversea by air mail service (ePacket, LaPoste, USPS...). After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.

Shipping Time:

Q- How long will my order take to be delivered?
A- The shipping time will depend on your exact location. Since our products are sourced from all over the world to get you the best value and quality, shipping times vary anywhere from 4 days to 4 weeks depending on the item. Details are as stated on each product page. However, it usually takes around 10-15 business days for shipping to the US and 15-20 business days for international shipping.  Some Items stored in USA warehouses take as little as 4 to 13 days.

Q- How can I track my order?
A- We will send you the tracking code of your order to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

Q- When will my tracking information appear?
A- You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center.

Q- Why can't I track my order on your website?
A- Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

Q- Why is my shipment status unchanged?
A- Your shipment may be delayed due to no fault on our part. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that your package may not reflect any movement for several days after being handed to air cargo while in transit. This is normal. Tracking information can be displayed after your order started being shipped.

Q- Why do I have an extra fee from my shipping company?
A- When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each final shipping company's policy or customs procedure of your country, you rarely might be charged an extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area or has local laws requiring import tax. In this case, please kindly pay them the required fee to receive your order.  This is out of our control.


Payment Method :

Q- How can I pay for an order?
A- We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollars, our system will automatically exchange your currency to make it easy for you when placing order.

Q- Which currency are you using on the website?
A- Our products are listed in US Dollar. But our system will automatically convert it for you, no worries!


How to place an order:

Q- How do I order?
A- First of all, visit our store at: Choose products that you love, then click "Add to cart" and "Check out". Then fill in your information and pay. That's it! Very easy.

Q- Why did I not receive shipping update email?
A- Most like key because you entered the wrong email address.  Without the correct email, you will of course not be able to receive order confirmation, receipts and and shipping updates.  If you suspect having entered the wrong email address, send us an email so we can correct it for you.  If you did not receive a receipt of shipping updates, you either have entered the wrong email or it has landed in your spam email box.

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